kee99 Privacy Policy

Your Privacy at a Glance

Full Privacy Policy

1. Section 1
   Information We Collect
   When you register an account on kee99 we collect the following categories of personal data: (a) Identity data — full name, date of birth, and a copy of a government-issued identity document where required for KYC verification; (b) Contact data — mobile phone number and email address; (c) Financial data — details of the payment method you use, such as your bKash or Nagad mobile number, Rocket wallet reference, Upay details or Bangladeshi bank account reference, sufficient to process deposits and withdrawals; (d) Transaction data — records of all deposits, withdrawals, bets placed and game results associated with your account; (e) Technical data — IP address, device type, operating system, browser type, and session data collected automatically when you access the platform; (f) Usage data — pages visited, features used, time spent on the platform and navigation patterns; (g) Communications data — records of any messages or queries you send to kee99 customer support. We do not knowingly collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance.
2. Section 2
   How We Use Your Information
   kee99 uses your personal data for the following purposes: (a) Account management — to create, maintain and administer your player account, verify your identity and process transactions via bKash, Nagad, Rocket, Upay and Bangladeshi bank channels; (b) Service delivery — to provide access to all games, sports betting markets, promotions and platform features; (c) Legal and regulatory compliance — to fulfil KYC obligations, detect and prevent fraud, money laundering and prohibited activities, and to comply with applicable legal requirements; (d) Responsible gaming — to monitor account activity for signs of problem gambling and to apply any responsible gaming tools you have requested such as deposit limits or self-exclusion; (e) Customer support — to respond to your queries, complaints and requests; (f) Platform improvement — to analyse usage data and improve performance, features and content; (g) Marketing communications — to send relevant promotional offers where you have provided consent. You may withdraw consent for marketing communications at any time by contacting kee99 support.
3. Section 3
   Sharing Your Information
   kee99 does not sell your personal data to any third party. We may share your personal data with the following categories of recipient only where necessary and subject to equivalent data protection obligations: (a) Payment processors — bKash, Nagad, Rocket, Upay and Bangladeshi banking partners, solely to process deposit and withdrawal transactions; (b) Game providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming and other suppliers, where sharing of technical session data is required for correct game function; (c) Identity verification and fraud prevention services — third-party KYC providers who assist kee99 in verifying player identity and preventing fraudulent activity; (d) Legal and regulatory authorities — where kee99 is required by law, court order or regulatory directive to disclose information. kee99 will not share your personal data with any other party without your explicit consent unless required by law.
4. Section 4
   Data Retention
   kee99 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements. Transaction data and KYC verification documents are retained for the period required under applicable anti-money laundering and financial regulations. When your data is no longer needed for these purposes, kee99 will securely delete or anonymise it. You may request earlier deletion of your personal data by contacting kee99 support; such requests will be considered subject to any overriding legal or regulatory obligations that require kee99 to retain the data.
5. Section 5
   Cookies and Tracking Technologies
   kee99 uses cookies and similar technologies including local storage and session tokens to operate and improve the platform. We use: (a) Essential cookies — required for the platform to function, including session management, login state and security tokens; (b) Performance cookies — anonymous analytics that help us understand how players navigate and use the platform; (c) Preference cookies — storing settings such as language selection. You may manage or disable non-essential cookies through your browser settings; however, disabling essential cookies may prevent certain platform features from functioning. kee99 does not use cookies to track your activity on third-party websites.
6. Section 6
   Data Security
   kee99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption for all data in transit, restricted access controls so that only authorised personnel can access personal data, regular security assessments of the platform and its third-party integrations, and secure storage practices for identity documents submitted for KYC. While kee99 takes all reasonable precautions, no online platform can guarantee absolute security. If you become aware of any unauthorised use of your account or a suspected security breach, please contact kee99 support immediately. In the event of a data breach likely to affect your rights or privacy, kee99 will notify affected users as required.
7. Section 7
   Your Rights Over Your Personal Data
   You have the following rights with respect to your personal data held by kee99: (a) Right of access — you may request a copy of the personal data kee99 holds about you; (b) Right to rectification — you may request correction of inaccurate or incomplete personal data; (c) Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations; (d) Right to restriction — you may request that kee99 restrict processing of your personal data in certain circumstances; (e) Right to object — you may object to processing of your personal data for direct marketing purposes at any time; (f) Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please contact kee99 customer support. We will respond to all requests within a reasonable timeframe.
8. Section 8
   Children and Minors
   kee99 is strictly an adults-only platform. Use of kee99 is permitted only for individuals aged 21 years or older. kee99 does not knowingly collect personal data from anyone under 21. If kee99 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account closed. If you are a parent or guardian and believe a minor has created an account on kee99, please contact our support team immediately so we can take appropriate action.
9. Section 9
   Third-Party Links and Services
   The kee99 platform integrates with third-party game providers and payment processors as described in this Privacy Policy. kee99 is not responsible for the privacy practices of these third parties; their collection and use of your data is governed by their own privacy policies. Where personal data is shared with a third-party service provider, kee99 requires that provider to handle such data in accordance with applicable data protection standards and to use it only for the specified purpose. kee99 does not control and is not responsible for the content or privacy practices of any third-party website that you may access via an external link.
10. Section 10
    Changes to This Privacy Policy
    kee99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically so you remain informed about how kee99 collects, uses and protects your personal data. If changes are significant, kee99 may also notify registered users via the contact details held on their account. Your continued use of kee99 following any update to this Privacy Policy constitutes your acceptance of the revised terms.
11. Section 11
    Contact and Data Queries
    If you have any questions, concerns or requests relating to this Privacy Policy or to how kee99 handles your personal data, please contact the kee99 support team via the email address listed in the footer of this website. Our team handles all privacy and data-related queries with care and responds within a reasonable timeframe. For account-specific data requests — such as requesting a copy of your data, requesting correction or deletion — please include your registered mobile number and full name so we can verify your identity before processing the request.